Integrated Facility Service

functions With ISWHC you are provided with not only managment, but also the services as well.

In cooperation with an integrated facilities service provider, all responsibilities for supporting the service functions are solemnly in the hands of the ISWHC outsourcing partner. The integrated facilities service provider manages all service delivery, administration, training, operations management, integration, innovation and provides strategic support to customer organizations. 

Integrating services opens options of adjoining all the multiple external service partners handling multiple services into a single solution. The Integrated Facility Services (IFS) delivery model creates value through outsourcing and integrated services. The service area is integrated, creating a more agile and flexible solution.

More than providing profitable service delivery, the IFS model also improves customer job satisfaction and employee loyalty as it improves service levels and enhances proactive management.

Our IFS Approach

Traditionally facility management is all done in-house (not outsourced) or through external partners using the management agency model. The facility manager acts as a middleman, contracting services through external subcontractors on behalf of the client. In contrast, the IFS model is a completely different delivery system. ISWHC practises direct responsibility for all or most of the services, in order to exercise end-to-end control over all personnel involved in the provision of services. This creates reliability, accountability, and the flexibility to act quickly. The decision is as close as possible to the end user.

Since ISWHC provides all or most of its services on site, there is no management gap between leadership and operations. All services are managed through contracts. Our account manager takes all management responsibilities seriously, mainly working through on-site employees, also supported by off-site service teams, and of course back-office functions and centers of excellence. By using this tight structure, ISWHC makes the middleman redundant.

ISWHC Intrgrated Service Solution

Undoutable functions

Take for example, when companies hire caterers, technology companies, and cleaning providers to provide and manage services, here we talk about dual functions. In the non-integrated model, these employees have a shortage of incentives and the motivation to work together, making it difficult, if not impossible, to create synergies.

These dual functions  prove an obstacle to integration and coordination. The IFS method combates these barriers between service functions. Service personnel work as a team, improving employee motivation, retention and efficiency. This enhances the consistency and quality of the services provided. The team-based structure is more cost- effective with only one layer of monitoring and control, creating a more agile and efficient operating system.

The Account executive

A dedicated, site-based customer team is the key to successful integration and adding value to the customer organization. The ISWHC account executive is the team leader. They are located on site and manage all operations seamlessly every day. They are an integral part of the client’s organization.

The account executive works closely with the client’s management and employees to make all important decisions. The ISWHC account manager directly links the service plan of the client organization with the execution of the operation. This eliminates intermediaries, indirect subcontractors, and unnecessary bureaucracy.

Mark Of Excellence

Integration = Synergy 

IFS solutions create workflow synergy, optimize delivery systems, and create value. The pillars of the IFS delivery model are people and processes. Therefore, employees will be motivated and continue to focus on process optimization. The integration reflects a positive impact on employee satisfaction, not only for clients’ employees, but also for ISWHC employees, which has a direct impact on the quality of service.

Integrated key Performance Indicators

ISWHC evaluates the effectiveness and quality of services and to ensure that you get the most from our relationship through KPIs. This includes evaluating employee turnover, employee engagement, measuring customer experience/satisfaction, and service efficiency.

Here mentioned some examples of KPIs that you must discuss with your service provider to ensure the performance of your current IFS service configuration:

• End User Satisfaction 

• Savings made versus plan 

•  Time lost due to injuries and accidents 

•  Deadlines to complete service requests and help desk issues 

•  Continuous improvement and innovation plans  Etc.

To know more, please contact our account team.